1. How do I get a garbage bin?
2. When is the garbage collected in my area?
3. Why do I have a large DEWA bill?
4. How do I get my water and electricity connected?
5. Can I get help to do odd jobs around my villa (hang pictures etc)?
6. How often are the windows cleaned in my apartment (marina and greens only)?
7. Is security available 24 hours a day?
8. Can I get a replacement access card, and is there a charge (marina and greens only)?
9. Is there a postal service available?
10. How do I get my telephone, satellite and internet connected?
11. After my warranty expires, who do I contact for maintenance issues on my property?
12. Can I make structural alterations to my property?
13. Can I change the color of my exterior paintwork?

How do I get a garbage bin?

Call Emrill call center to order one.

^ back to top

When is the garbage collected in my area?

Every other day depending on the area.

^ back to top

Why do I have a large DEWA bill?

There is possibly a leakage from the water tank – please arrange for a technician to come and have it checked.

^ back to top

How do I get my water and electricity connected?

For customers who move in the first time after handover, please fax the DEWA Security deposit receipt to the handover department on 971 4 367 3719 and they will connect it for you. For subsequent tenants or move in’s please contact DEWA directly for connections.

^ back to top

Can I get help to do odd jobs around my villa (hang pictures etc)?

Contact the Emrill call center and put in a request the Premium services department will then call you back to arrange an appointment and inform you of the charges.

^ back to top

How often are the windows cleaned in my apartment (marina and greens only)?

Greens – every 2 months, Marina - every 3 - 4 months.

^ back to top

Is security available 24 hours a day?

Yes, for any emergencies you can contact the sales center.

^ back to top

Can I get a replacement access card, and is there a charge (marina and greens only)?

Marina -100dhs – Visit the Dubai Marina Emrill office to purchase your new card. Greens - 100dhs - Visit the handover department to pay for this then take the receipt to the Greens facilities management office to collect the new card.

^ back to top

Is there a postal service available?

In Dubai Marina/ Emirates Lakes there are individual mailboxes for each apartment/villa but only one P.O.Box number – the address must contain the apartment/villa number so that it can be delivered by the office to the correct mailbox – the tenant has the key. For Greens, Hills, Meadows, and springs there are future plans for this service but it has not yet been put into practice.

^ back to top

How do I get my telephone, satellite and internet connected?

Contact Sahm Technologies Sales Center on 04-3905555.

^ back to top

After my warranty expires, who do I contact for maintenance issues on my property?

You can contact Emrill call center for any maintenance on the villa/apartment but in this case, each call – out will be chargeable, if you would like to take out a monthly maintenance contract on your villa/apartment you can contact premium services on 04-3663401 for information.

^ back to top

Can I make structural alterations to my property?

For permission to make structural alteration on your villa / apartment please, contact the quality assurance department on 04-3673314. If you would like Emrill to give you a quotation for the work, please contact the Emrill call center to make a request.

^ back to top

Can I change the color of my exterior paintwork?

According to the rules set by Emaar the external paintwork color cannot be changed, for more information please contact Emaar customer care on 043661688 or toll free on 8004978.

^ back to top